5 Reasons to Focus on Culture Transformation of Business

By Charlotte Kelly

Culture Transformation is one of our biggest business buzzwords in recent time. But what does it really mean for business, and why is everyone talking about it?

At heart, Corporate culture is the collection of values, visions, missions, and day-to-day aspects of communication and operational goals that create the atmosphere that permeates and determines how employees work in their organization.

According to the Barrett Values Centre“Vibrant cultures have high levels of performance because they create internal cohesion, attract talented people, and inspire employees to go the extra mile.”

Without a company culture that promotes the behavior’s and actions of Operational Excellence and Continuous improvement, an Operational Excellence Program is unable to embed itself in the long-term across any organization.

#1 Your supply chain and processes are getting more complex

The world has changed in the last 2 decades, and the use of email, internet and social media means that it’s hard for businesses not to be confronted with globalization. This is increasing competition, pushing businesses to expand portfolios, and ultimately forcing them to design increasingly complex manufacturing processes and supply chains.

Alongside this, the rise in intervention from Government measures and regulations is causing a requirement of compliance across the board. In a more complex environment, standard best practices are more and more likely to give way to high consequence/low probability events. Mistakes mean more now than ever before, and rising complexity means processes, that are no longer simply linear, are harder to resolve. Creating a culture of Operational Excellence allows employees to prevent or immediately resolve issues, before they hit the next stage of the process.

#2 Nobody benefits from a high employee turnover.

It can cost thousands of dollars to train and recruit new employees each year, so naturally keeping your current employees happy makes solid business sense. A healthy culture is proven to increase employee satisfaction and happiness. This allows employees can see themselves as an asset rather than a liability, leading to increased morale,  improved productivity and more — all of which, clearly,  have a positive impact on profit and revenue creation.

“If your employees have faith in you, it’s far easier to put your faith in them”

#3 Make knowledge-sharing a natural endeavor within the business.

When Employees feel valued, they are not afraid to share their knowledge and skills with other members of the team. Instead of isolating themselves and their skills by trying to remain a ‘unique asset’, they are encouraged to progress, and invest in their own team for the good of the business as a whole.

#4 Once you embed a culture of Operational Excellence, your employees will sustain it.

If your employees have faith in you, it’s far easier to put your faith in them. As complex and time consuming as it may be to implement a long-lasting culture of Operational Excellence to begin with, positive habits and problem-solving attitudes will be far harder to change. As mentioned in #3, employees with a positive company culture will pass these behavior’s on to their more junior staff, cultivating and enhancing the culture.

#5 It feels good to lead the way.

A HRO, or High Reliability Organization, is an organization that has a remarkably low number of mishaps consistently over a sustained period of time while performing highly complex and inherently hazardous tasks. HROs are thought leaders in their industry, and lead by example as trailblazers for aspiring organizations.

Our Top 10 Change Management Books

However, while many leaders are waking up to the fact that transforming their organization’s culture to that of an HRO may be their greatest lever for improving safety, reliability and profitability, they don’t know where to start or what the process looks like to create the desired culture.

So, you’ve got a few reasons to start prioritizing a sustainable culture of operational excellence in your business ASAP. But how, we hear you cry! Luckily, we’ve got just the thing with one of our favorite white papers, courtesy of Wilson Perumal & Company. Take a look below to grab a copy of our #1 most downloaded white paper on Insights, Creating a Culture of Operational Discipline that leads to Operational Excellence‘ – if you don’t have it already.


Posted in Education | Tagged , , , , , , , , | Leave a comment

Whisky Maker Fights Counterfeiting With Blockchain Technology

There is yet another company utilizing blockchain technology. This company uses blockchain to fight counterfeiting.Ardnamurchan Distillery a distiller in Scotland in conjunction with technology firm arc-net plans on using blockchain technology to track and authenticate bottles of whiskey throughout the entire supply chain.

Through the use of unique QR code on each bottle the distillery will be able to trace, track and authenticate transactions. This will safeguard against counterfeits and guarantee integrity

By simply scanning the bottle a customer can find out the entire story of the whisky they just purchased. Every bottle you purchase will tell the unique story of its origin and travel. Just thinking out loud this would be great for baseball cards and other memorabilia.

Block Chain Technology

Blockchain provides a decentralized database, or “digital ledger” of transactions that everyone on the network can see. This network is essentially a chain of computers that must all approve an exchange before it can be verified and recorded. This can be accomplished without the need for a trusted third party thereby reducing the cost and increasing the efficiency.

Technology works for almost every type of transaction involving value, including money, goods and property. Its potential uses are almost limitless.

While still becoming familiar with this technology I’ve definitely become a cheerleader of its adoption or at least greater study in the manufacturing realm. From material certs to payment processing blockchain technology is definitely a viable option that should be explored.


Posted in Commentary | Tagged , , , , , , , , , | Leave a comment

15 Lean Lessons Learned

Going through an old notebook I came across some answers of a question presented at a professional development gathering. The question was “What lessons have you learned from lean events and other continuous improvement activities?” This was a few years ago today I think more in terms of leadership and inspiration as the main drivers for success.

As I reviewed the list they sounded unusually negative although I’m a major proponent of continuous improvement activities. This might be due to the fact I keep a copy W. Edwards Deming’s Out of Crisis next to my computer to remind me we can do so much better. But the same old obstacles of success Deming discussed 20 years ago are still prevalent today primarily the focus on short-term goals. Deming’s book is a must read for any Lean Soldier!

Without further ado here is my list of 15 lean lessons learned in no particular order.

  1. If every lean event is reported as a success then your activity is typically just a dog and pony show of little substance and longevity.
  2. Only individuals responsible for the outcome of activity should lead an event.
  3. Conflicting goals and competing silos are easily identified in lean events but seldom acknowledged or addressed.
  4. Managers with wide (horizontal) experiences rarely have a deep understanding of the business they manage.
  5. Managers with deep (vertical) experience of business rarely search for creative solutions.
  6. Every leader believes they understand lean concepts but rarely adopt them.
  7. Private companies appear more agile and responsive to lean initiatives than public ones.
  8. Investigating the origins of tribal knowledge is much more productive than just dismissing them.
  9. Systems drives results, expected results don’t drive system.
  10. Continuous improvement doesn’t mean perfection.
  11. Maslow”s hierarchy of needs is one of the most infallible business tenets.
  12. Standardization of practices helps immensely.
  13. Quality is free only if you have finance team that understands lean accounting.
  14. Lean is a journey not a destination.
  15. Deming was correct.

These are just some of my lessons learned take a moment and post yours, good, bad or indifferent.




Posted in Uncategorized | Tagged , , , , , , , , | Leave a comment

Illinois Plan to Use Blockchain to Digitize Birth Certificates

The state of Illinois announced a pilot program that would use Blockchain technology to digitize birth certificates. The purpose is to allow government and businesses the ability to verify and authenticate a citizen’s identity by requesting encrypted access to verifiable files.


Data would be stored in a tamper proof ledger similar to cyber currencies such as bitcoin use. The ledger would include information date of birth, blood type or any other related information. Data could only be accessed by those that possess the crypto key that would unlock the file.

In the pilot program, the partners will develop and test Blockchain technology that will enable parents and doctors who are present during the time of birth to officially log or register the birth on a permissioned Blockchain. The tools being tested were based on the work done by a task force within the World Wide Web Consortium

Blockchain technology is coming to a business near you soon. This technology has proven itself robust and secure enough to transfer currency. Here are just a few other uses concert tickets, land titles, voting, vehicle registrations and material certifications.

Through Blockchain technology much waste (middlemen) is removed from the process making it faster and less expensive than traditional methods. We lean practitioners should really appreciate that!

I will monitor and report back on the Illinois birth certificate project.

One company wants to sell concerts tickets using Blockchain technology. I’m really excited about that because there no reason to pay an extra $10-$15 for privilege of online ticketing.

Do you have subject that is compelling to the niche? I’m always looking for good content from guest contributors.

Posted in Commentary | Tagged , , , , , , | Leave a comment

Blockchain The Next Generation of Business

As Lean Practitioner I seem to always have my eyes and ears focused at least casually on business trends, management practices and leadership skills. The latest find was the term “Blockchain” technology.  Interestingly I haven’t heard much of this in the trade magazines that I read. I’m obviously late to the game.

After doing a bit of investigation on block chain found this technology to be somewhat mind boggling. Blockchain, additive manufacturing, cloud computing and nanotechnologies are really making business interesting again.

This post is not at all inclusive or in-depth explanation; rather it’s a tip my lean soldiers to seriously begin studying Blockchain technologies. Decide what impact implementing or ignoring Blockchain will have on your industry.

Blockchain technology is simply a public ledger of all Bitcoin transactions that have ever been executed. It is constantly growing as completed blocks are added to it with a new set of recordings. The blocks are added to the Blockchain in a linear, chronological order.

A Blockchain technology allows for the movement money through the use cyber currencies outside the traditional central banking system.  The ledger is open decentralized and shared throughout a community. This technology has solved the core problem of cyber currency which is “double spend” that is ability to spend same bitcoin twice. Once you spend your coin just like a real paper dollar it’s gone and the one you given it to now hold it. Supposedly un-hackable these transactions are cheaper and faster than using centralized banking.

The technology has even advance to where it can be used for smart contracts, electronic voting, payroll and even supply chain proof of provenance. That means fast simple and correct material certs that can be digitally audited and traced in seconds! Excited to learn more about this!

Every technology old and new there are pros and cons so do due your due diligence but know Blockchain is coming your way in one form or another. I’ve begun to invest myself but please do your research if you decide to in the future.

Have a post you like to share? Let us know.

Posted in Commentary | Tagged , , , , , , , , , | Leave a comment

Are Executives Getting Fake News Regarding Lean Implementation


If you been a Lean Practitioner for more than a decade I’m sure you can relate to the post today.


When listening to top executives give presentation regarding continuous improvement I’m always encouraged. They didn’t get where they’re at without great communication skills and charisma. After all these are true believers appears only the successfully of continuous improvement program reports get to their desks.

The Presentation

You know we’re thriving to be a world class customer focused organization that is agile and sensitive to the needs of all shareholders and employees. We shall remove waste and redundancy and put in place lean operating systems that drive proper linkage and flow throughout the organizing.

The Reaction

Typically everyone is energized and ready to kick waste in the butt. The buzz is starting everyone knows of some type waste and redundancy in their own jobs. Practically everyone begins to collect lists of turn backs and system failures.

The Implementation

Now it’s time to learn the lean tools. This is where things begin to get rocky. Most have expectations to begin problem solving at least the low hanging fruit. However there is a process for problem solving and you have not learned it yet. Someone might say “if the mortgage department personnel simply created a completion checklist like our Detroit division we could reduce errors tremendously.” The normal answer would be once you’ve been trained you’ll understand how to quantify, Pareto and present your issue for later review.  No brainer issues are sometimes lost in the discussion making harder to present the problem than to just solve it.


Now it’s time to learn the tools. During training you learn all the great slogans terms and theory of lean. On paper it all makes sense looks attainable and once again you get another tingling of hope that this just might work.

The Work Shops

Now it’s time to put that training to use and pick a issue to tackle.  Of course most issues have been selected in advance by management not organically derived because group may decide on a real problem that isn’t solvable but highlighting that would be of great importance to everyone. Sometimes understanding your limitations is the only ways overcome them. As a result problem that is clearly solvable at least on paper is chosen I understand both pros and cons of this.

The Report Out

After a week or two of problem solving and using all the tools of quality it’s time to report out to management. I have never seen one not a single one fail to present a success that is to be the template of all other problems regardless of the complexity.

The Results

The results always seemed mixed. While everyone understands and appreciates the tools and methodology, the workshop subject was just a microcosm of a much more complex system. Much low hanging fruit is lost due to the complexity of the tools and the truly complex problems are never really addressed. Basically it seems learning the tools were really the product not truly solving the problems they were meant to solve. When this happens the next problem solving tool is developed and rolled out  before the last tool was fully implemented. Creating what we all know is the flavor of the month quality system.

The Question

If after continuous training and so called successful culture change events that were all successful why aren’t all organizations meeting their targets. So I ask again “Does Accurate Lean Reporting Get to Top of Organizations?”

Tell us of your story in implementing lean principles there are plenty waiting to be heard.

Posted in Commentary | Tagged , , , , , , , , , | Leave a comment

The Promise of ERP

By Guest Contributor

Enterprise resource planning (ERP) software implementation is a business trend that show no signs of stopping, albeit growing at a slower pace than in the past.  For many growing businesses ERP seems like the ‘obvious’ solution to address many of the growth issues that their business is facing. And for some, it feels like not opting to deploy an ERP system is akin to conceding to the competition.

But is this really the case? Does ERP deliver the goods for most businesses, most of the time?

The answer of course depends on who you ask. Data about ERP implementation results is contradictory and depends largely on the definitions used to determine the final outcome. Some studies suggest an incredible 72% failure rate, while others indicate meaningful benefits to working with an ERP software consultancy.

For businesses considering a new ERP system it’s a good idea to tread carefully. When it goes right, ERP can be an irreplaceable driver of productivity. But when things go wrong, they go really wrong.

The Good News

In a best case scenario companies will benefit from using a software designed for their specific needs. Best practices are baked right into the system, which could improve some internal processes. And the company will likely save on IT costs and costs related to using multiple software services.

Furthermore, ERP enables a deep level of visibility into the current status across all aspects of the company. This makes it much easier to deploy resources more effectively and address issues before they become critical.

Best of all, integrated and automated workflows replace wasteful manual work moving data across systems. For example, if an order is received then every relevant person across multiple business divisions is immediately updated and knows exactly what is expected from them to complete the order. Continue reading

Posted in Commentary | Tagged , , , , , , , , , | Leave a comment

Why Work for Work-Life Balance

Maintaining a healthy work-life balance as a CEO can seem a bit like an uphill battle. Okay, scratch that, it definitely is an uphill battle. If you don’t just own one, but several companies, you might have already thrown in the towel and devoted all your time for the foreseeable future to work. George Johnson was in that same boat and jumped ship to start a Cornwall HVAC Company. He was so successful that he expanded into several different cities across Ontario. His success can be partially attributed to his decision to cut back on work and gain back his work/life balance. Instead of being under constant pressure, he could cultivate good relationships with employees, which enabled him to step back and enjoy more of his non-work life. That affect snowballed; the happier he was, the happier his employees were, which also translated to good customer relations. George’s work-life balance led him to a more successful and to have a much happier, and healthier life.

What about you? George Johnson is a great example of how attaining a healthy work/life balance allows you to succeed more at work by working less. First, let’s look at a few indications you need to work on your work/life balance, then we will go over how you can start working towards this balance.

Signs you need a break
Sometimes it’s obvious you need a break. You have trouble sleeping, are constantly on your phone responding to business emails over dinner and are constantly tired. But sometimes the signs are a little subtler and only have affect years down the road. If you can tick of more than half these things listed below you may need to work on your work/life balance:

– You work longer than all your colleagues
– You are constantly thinking about work
– You find yourself missing social events in favor of work
– You get sick frequently
– Your relationships become tense instead of enjoyable
– You think your work achievements are the most important thing in your life

The first step to work/life balance
Building a work/life balance doesn’t happen overnight. In fact it’s practically impossible to suddenly restructure your life in one night. That’s why the first piece of advice is to start small. This means both that you should make small changes to your routine to work towards having a better balance and that you should be mindful of taking on too many large work projects. Like taking over several companies, unless you have a strong management team you really trust, adding to your workload is NOT the answer.

You’re not alone
In today’s world of competition and things, it can be easy to get caught up in the need for “more”, most of us do at some point. But more what is the question you should ask yourself. More stuff? Or more moments? Do you think anyone every looked back on their life and regretted not spending more time at work? Doubtful. But did they regret not taking that trip with their family? Not taking the time to enjoy more backyard bar-b-ques with friends? Not reading all they wanted to read or seeing all they wanted to see? That’s a pretty safe bet.

Don’t let it happen to you, stand back and take a look at your life. Is it balanced? Do you have more smiles and good times than work times? If not, you need to get to work fixing that and you never know what the pay-off will be…

Posted in Uncategorized | Tagged , , , , , , | 1 Comment

Personalized Business Approach, Still a Win!

With the world seemingly being taken over by large impersonal conglomerates, one swallowing up another, it’s nice to know that there are still down to earth companies and CEOs out there.   A great example is Michael Thorn.  No, you’ve never heard of him and he does not appear on CNN or Fox, but he’s a nice and very busy guy.

For 40+ years Micheal Thorn has been a hands on businessman.  Michael has always believed in the personal touch and his hands on approach to the many businesses he has invested in means he is constantly involved in daily operations.

In his 40-year career, Micheal has spent the majority, 25 years, working in operating manufacturing companies.  His experience in this sector is highly adaptable to other industries.  In 15 years he has locked in 20 acquisitions for several companies and handled all financial matters for the company transactions, while still maintaining in touch with the employees.  To him all his employees are more than just numbers, they are an integral part of each business and he treats them as such.  He believes that taking a personalized approach to his employees, allows them to take a personalized approach to their customers.

The success of his companies such as LockDSolid, which supplies school lockers and secure storage solution for schools and government agencies around the world, is just one of many high growth companies he has championed.  One of his defining characteristics is his ability to lead and help new businesses succeed.  He has been involved in 6 start-ups in various roles from investor and advisor, to manager or President.  In all cases he starts with learning the industry from the ground up and makes sure his team is right there with him learning.  Michael believes that continuous improvement, on both a personal and professional level, as well as working closely with his team, are the keys to success.

He is not only devoted to his multiple business investments but to his family as well.  Describing himself as a family man, he has always taught his children the importance of listening and learning from those with more experience and knowledge.  He believes there is no shame in letting someone else show you how it’s done.  Happily this close personal approach has also lead them into working together in some of his businesses.

So, yes it’s true, you don’t have to be a cut throat giant to succeed in today’s business world!


Posted in Commentary | Tagged , , , , , | Leave a comment

The Begin of the End of Performance Reviews Hooray

Finally after decades of use the performance review as we know it is being phased out. The world is finally catching up with W. Edwards Deming who called for the elimination of performance appraisals decades ago!  In regard to reviews Deming wrote ….

It leaves people bitter, crushed, bruised, battered, desolate, despondent, dejected, feeling inferior some even depressed, unfit for work for weeks after receipt of rating, unable to comprehend why they are inferior. It is unfair, as it ascribes to the people in a group differences that may be caused totally by the system that they work in.

According to Deming the system that people work in and the interaction with people may account for 90 or 95 percent of performance.

I was elated to read General Electric, Accenture, Microsoft and Adobe were all phasing out traditional performance reviews. Performance reviews have been one of the longest running joke an irritant in organizations for years. In many instances they are no longer performance reviews but rather performance contests.

Take stack rankings one of the most idiotic and anti-Deming type performance reviews. Contestants I mean employees are rated on a bell curve system. This means if Steve Jobs, Bill Gates and Mark Zuckerberg made up the entrepreneurial department only one could be rated high and one has to be rated low. This system along with being nonsensical is also unethical in my opinion.

While I’m delighted by the demise of performance reviews I’m sadden that it has taken so long. Kudos to those organizations trying to eliminate one of the biggest areas of waste that remains. That can only be the work of true LEAN SOLDIERS!

Posted in Commentary | Tagged , , , , , , , | Leave a comment